About

Siddhartha Lodha is a seasoned product leader with over 8 years of experience in the field of CX, AI, and B2B SaaS. He has a proven track record of building successful products from scratch and scaling them to new heights. With a data-driven approach, Siddhartha is a customer advocate who leverages his expertise in tech, product, platform, and analytics to drive growth and monetization strategies. Currently, Siddhartha is working as a Product Manager at Freshworks, where he is responsible for establishing Freshchat as the go-to chat platform for customers across multiple channels. He has led cross-functional teams to define go-to-market and scaling strategies, and his hands-on experience in designing business applications such as Business Analytics, Supply Chain Management, Order Management, Business Process Automation, Customer Relationship Management, and Customer Experience/Omnichannel Support has been invaluable to his success. Siddhartha has a deep understanding of AI and has built AI products in Computer Vision, NLG, and Recommendation systems. He has hands-on experience in all aspects of product management from concept to launch and has led product efforts to automate accessibility workflows using AI at Continual Engine and defined and owned strategic initiatives for Bizom at Mobisy Technologies. Siddhartha holds a PGDM in Business Administration and Management from K.J. Somaiya Institute of Management Studies and Research, a B.Tech. in Computer Science from Sir Padampat Singhania University, and an HSC from Central Academy School Udaipur. His tech stack includes product management, AI, Recommendation systems, Computer Vision, and ML. Overall, Siddhartha's relevant experience of 8.69 years, along with his expertise in CX, AI, and B2B SaaS, makes him a valuable asset to any organization looking to build and scale successful products.