About

Sivapragasam Krishnakumar is an experienced engineering and DevOps professional with a customer-centric mindset. He is currently an Engineering Manager at Amazon, where he is responsible for leading and managing DevOps teams. With over 12 years of relevant experience, Sivapragasam has worked with various companies across the APAC, AFRICA, and ME regions. In his previous role as an Associate Director at Subex, Sivapragasam was accountable for delivering OSS and BSS services to 10+ accounts. He successfully led a team of 19 product specialists and technical leads, engaging in problem-solving involving teams from engineering, design, and PLM. He partnered with engineering and product management teams to improve product quality by scoping customer requirements. As a Technical Manager at Subex, Sivapragasam maintained a positive NPS score across all project implementations, exceeding the function's expectations by meeting an NPS of 20 in Q1. He also traveled to customer locations to drive project delivery and deployment of product releases. He was instrumental in developing tools and processes for improved customer satisfaction and operational efficiency. Sivapragasam holds a Bachelor of Engineering degree in Electronics and Instrumentation Engineering from Anna University, where he graduated in 2008. He has a strong tech stack that includes DevOps, senior software engineering, and product management. Sivapragasam's customer obsession and engineering expertise make him a valuable asset to any organization. He is a natural leader who can motivate and inspire teams to achieve their goals. His experience in delivering high-quality services and products to customers across different regions makes him an ideal candidate for any global organization.