About

Smit Panchal is a highly skilled Senior Business Analyst with over 7 years of experience in the information technology and services industry. He holds a Bachelor's degree in Computer Engineering from SHREE L R TIWARI COLLEGE OF ENGINEERING, THANE. Smit is currently working as a Deputy Manager at avanse, where he is responsible for ensuring smooth operations of the company's CRM system. Smit's expertise lies in Stakeholder Management, Change Management, CX and CRM, SAAS Implementation. He has a demonstrated history of working with clients to understand their CRM and process requirements. Smit is adept at setting up end-to-end Sales cloud for customers and managing and planning timelines. He has also prepared test plans with timelines on testing along with post-implementation plans. Smit has been involved in defect review meetings with the development team along with end-users, and he has experience in project status reporting activities. He is also skilled in documenting the problem faced and various process notes for Approvals & Signoff. Previously, Smit has worked as a Business Analyst and Engineer at crmnext, where he gained valuable experience in implementing CRM solutions. During his time at crmnext, he was responsible for setting up end-to-end Sales cloud for customers, managing and planning timelines, preparing test plans, and documenting the problem faced & various process notes for Approvals & Signoff. Smit's education history includes a Bachelor's degree in Computer Engineering from SHREE L R TIWARI COLLEGE OF ENGINEERING, THANE, and a Diploma in Computer Science from thakur college of engineering and technology. In addition to his technical skills, Smit is a team player with excellent communication and interpersonal skills. He is always willing to go the extra mile to ensure that projects are completed on time and to the satisfaction of all stakeholders.