About

Pathireddy is a Senior Software Engineer at Cisco with over 6 years of relevant experience. He has developed rule-based and task-based Python chatbots for enterprises to automate business processes using text-processing and NLP, cutting clients' customer service costs by 30%. He has also implemented features focused on role-based permissions, GDPR user-data protection, and anonymization in the Flask, NodeJS REST framework. Pathireddy has automated the generation of critical customer usage statistics of Connect and integrated them with Elasticsearch and Kibana. He has also worked on front-end development (XML, CSS, Javascript, jquery) using Finesse JS APIs of few areas of CISCO Finesse agent desktop that offers customer care providers quick and easy access to multiple assets and information sources. Pathireddy has worked onsite at Dubai Electricity and Water Authority (DEWA) building Backend APIs and reporting for various use-cases to query the huge databases of DEWA to suit the requirements of the chatbot used by the senior management team (Python, Flask). He has built AWS lambda functions (NodeJS, Python) required for many clients, including transferring media from/to the Whatsapp server, uploading/downloading files on S3, generating calendar events, and generating JWT signed tokens to enable third-party verification. Pathireddy has integrated oAuth2.0 with API Gateway to access the lambda functions using lambda JWT authorizers. He has also built Azure functions and used CosmosDB for various Walmart use cases using Python SDK. He has architected and developed a highly scalable Vodafone's VOXI drop (React, ExpressJS, DynamoDB, Cloudfront), which gives away coupons to the customers on a first-come, first-served basis. Pathireddy has built a lambda function that generates analytics reports on the site. Pathireddy has also built bespoke web applications for many clients that fulfill customer requirements. In his past companies, he has worked majorly on front-end development and involved in design and development with HTML5/CSS3 and front-end technologies like Angular 6, KnockoutJS, Bootstrap, jQuery, Material Design. Middleware includes implementation and use of REST Web APIs. He has little exposure to Backend as C#/.NET, MVC. Pathireddy has a Bachelor's Degree in Chemical Engineering from Birla Institute of Technology and Science, Pilani.