About

Sneha Shrivas is a Senior Salesforce Administrator with over 5 years of experience in Customer Relationship Management. She is a certified Salesforce Developer and Salesforce Administrator with a Bachelor's Degree in Computer Science. Currently working as a Senior Associate Consultant at GEP Worldwide, Sneha serves as the primary system administrator for the Salesforce.com environment. She coordinates the evaluation, scope, and completion of new development requests, ensuring effective data management and reporting on key metrics for sales operations. Sneha creates reports and dashboards, analyzing data for patterns that show problems that need attention or opportunities to investigate. She also governs and produces Salesforce.com dashboards and data integrity analysis, delivering management visibility into business performance through defined and measurable key metrics. Sneha has previously worked at Capgemini as an Associate Consultant and Senior Software Engineer. During her tenure, she maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows. She gathered requirements and crafted them into solutions, performed QA testing after critical updates to transition customer data smoothly, and assisted senior sales managers with building custom reports and dashboards. Sneha also trained sales reps with new releases that made the sales process 24% faster, managed ongoing support requests and administrative needs of users, and performed routine Salesforce data management/cleanup tasks. She developed customizations (new fields, new objects) to Salesforce.com that improved workflows and reporting, implemented, enhanced and developed 250+ users story as per business requirement. Sneha holds a Master of Science in Information Technology from the University of Mumbai, which she is set to complete in 2022. She also has a Bachelor's degree in Computer Science from the same university, which she obtained in 2015. Sneha's tech stack includes Salesforce, test, QA, and software engineering. With 4.69 years of relevant experience, Sneha is a creative problem solver who builds trustworthy relationships with customers while providing excellent customer support.