About

Sneha Sridharan is an experienced Technical Writer with a strong knowledge of APIs, SDKs, and developer engagement strategies. With over 4 years of relevant experience, she has expertise in publishing and managing developer documentation, end-user docs, UX copy, corporate video scripts, visual illustrations, website copy, and blog posts. She is an effective and strong written and verbal communicator, making her an asset to any team. Sneha has worked with various tools and technologies, including GitHub, VSCode, Camtasia Studio, Snagit, HTML, CSS, JavaScript, REST, Markdown, and Drupal. Currently working as a Technical Writer at commercetools, her job role involves creating and managing end-user documentation for customers using the Merchant Center. She creates and maintains user guides and tutorials, manages the product updates/release notes page, and contributes to in-product help texts. Prior to commercetools, Sneha worked as a Technical Writer for Zoho, where she created and managed technical documentation for developers in and across Zoho. She created and maintained user guides, tutorials, and videos, as well as developer-focussed documentation for APIs and SDKs. She also managed the product updates/release notes page and communicated product updates to the user and developer communities. Before her career in Technical Writing, Sneha worked as an Operations Analyst at Aktrea, where she created and deployed learning game content for corporates and universities. Some of the domains she worked on include fostering inclusion and diversity in the workplace, Occupational Safety and Health Administration, and unconscious bias. Sneha holds a Bachelor of Engineering in Computer Science from Karpagam Institute of Technology, as well as a 12th grade degree from Seshadripuram Pre-University College, Bengaluru, and a 10th grade degree from Seshadripuram Public School, Bengaluru. She is proficient in JavaScript and has relevant experience of 4.19 years.