About

Snehal Kilanjar is an experienced professional with over 15 years of experience in the internet industry. With a demonstrated history of working in community management, learning and development, workforce management, contact centers, training delivery, and employee engagement, she has a strong track record of delivering results. Meticulous and organized with data, reports, and processes, Snehal loves to help others and make things easier and faster for the team. She is comfortable with change and has strong stakeholder-management skills. Currently working as a Community Manager at Quixy, Snehal is responsible for planning and building an online community for platform users, managing community communications, engaging platform users in insightful conversations, and looking for ways to create useful and creative content. She also coordinates with different teams, organizes events, and incites conversations to increase user interaction while responding to and moderating queries. Prior to her current role, Snehal worked as a Community Manager at WhiteHat Jr, where she set up and implemented communication campaigns, standardized and streamlined processes, developed communication/content plans, and devised and implemented community communication initiatives. She also addressed queries from the community and channeled grievances, organized and participated in events to build community and boost brand awareness, managed expectations, built relationships with relevant stakeholders, recruited and trained teachers, and was part of the globalization project, upskilling teachers. Snehal has also worked as a Consultant at Belong, where she proofread, edited, and wrote personalized emails as part of a predictive hiring process. She ensured that quality was maintained, personalization was realistic and practical as per the job role and candidate profile, took up the initiative of maintaining the process update log, and streamlined information used by peers in a manner that up-to-date process data was available. Snehal holds a Bachelor's Degree in Commerce from the University of Mumbai and completed her SSC from Convent Girls' High School. With her extensive experience and strong skill set, Snehal is a valuable asset to any team she works with.