About

Sohail Sarwar is a highly experienced Director of Technical Support and Escalation Management at KeepTruckin, with over 18 years of experience in the Network and Security Industry. He is a proactive, results-oriented, self-starting individual with excellent communication skills and a think-outside-the-box approach. Sohail has successfully managed global customers and partners, working with cross-functional teams with multiple stakeholders. He has also handled multiple time-sensitive projects, priorities, and escalations simultaneously with great success. Sohail is an energetic manager, global leader, and mentor to new and rising employees and managers. He is dedicated to driving change and finding solutions while always prioritizing a strong commitment to customer satisfaction. Sohail's expertise lies in 24x7 Technical Support Operations, Customer Service Management, Staffing, Headcount Analysis, and Forecasting, Staffing - Hiring, and Team Development, Performance Metrics – Quality trending, and Customer Satisfaction, Network Planning for Wide-Scale Deployments, Critical Situation Management, and Project Management. He has superior problem-solving skills and has always exceeded job expectations to ensure group and company success for the benefit of the customer. Prior to his current role at KeepTruckin, Sohail has held senior management positions at Okta and Pivotal Software, Inc. as Senior Manager of Customer Support and Global Escalation Manager, respectively. Throughout his career, Sohail has gained a wealth of relevant experience, totaling 25.70 years. Overall, Sohail Sarwar is a highly skilled, experienced, and dedicated Director of Technical Support and Escalation Management, with a proven track record of success in the Network and Security Industry. He is committed to delivering exceptional customer service and driving change and innovation in his field.