About

Somnath Shaw is a highly experienced Staff Enterprise Application Engineer currently working at Blackhawk Network India. With over 8 years of relevant experience, he has honed his skills in troubleshooting, diagnosing software, network and system failures, and determining and revising current procedures to enhance customer satisfaction. In his current role as Senior Enterprise Application Engineer at Blackhawk, Somnath is responsible for developing and maintaining enterprise-level applications. He has a deep understanding of the technical aspects of enterprise applications and is adept at coordinating with other teams for shared responsibilities. Prior to his role at Blackhawk, Somnath worked as a Technical Support Engineer at Matchmove and as a Technical Support Specialist at Khoros. At Matchmove, he was responsible for open and tracking tickets through resolution and giving summary reports to customers. He also developed best practices and guidelines for technical support and identified and corrected problems critical to routine operations. At Khoros, he was involved in troubleshooting, analyzing, and resolving day-to-day incidents and requests on production and stage instances. He also created, categorized, prioritized, and resolved incidents within the SLAs and reported metrics to the management. Somnath holds an Engineer's Degree in Information Technology from SJC Institute of Technology, Bangalore. He is proficient in SQL and has a deep understanding of database management. Overall, Somnath is a highly skilled and experienced enterprise application engineer with a proven track record of delivering results. He is a team player and is always willing to go the extra mile to ensure customer satisfaction.