About

Sonam Gupta is an experienced Techno-Functional Consultant with a strong background in Business Analysis, Conversational AI, Chat-bots, and CRM Consulting. With over 9 years of relevant experience, she has worked with products such as Centrahub and ExactllyCRM and has trained on Microsoft Dynamics365. Currently working at yellow.ai as a Business Analyst, Sonam has delivered end-to-end projects and is currently focusing on Conversational AI. Her functional skills include Requirement Analysis, Direct Client Interaction, Product Training, and much more. She is also proficient in writing Workflows and triggers and has prior experience as a Software Developer. In her previous roles, Sonam has worked as an Implementation Consultant at Focus Softnet and as a Software Developer at La Exactlly Software. She has a Bachelor's degree in Computer Programming, Specific Applications from the Central Board of Secondary Education. Sonam's technical skills include AI and Software Engineering, and she has a strong ability to deliver projects from start to finish. With her expertise in Conversational AI and CRM Consulting, she is well-equipped to handle complex projects and deliver results that exceed expectations.