About

Sourabh Tiwari is a seasoned Program Director with over 20 years of experience in the IT industry, specializing in complex CRM implementations. He has a proven track record of executing large-scale Salesforce/nCino transformational programs and helping clients achieve their vision. Sourabh is a trusted advisor in the CRM space, with a focus on customer success. In his current role as Delivery Head-Salesforce|nCino|Banking at Wipro, Sourabh is responsible for program delivery success, business growth, innovations, SOWs, contract negotiations, point of escalations, and digital transformation initiatives for CRM enterprise applications. He manages an overall direct revenue of $4M with a team size of 40+, located in multiple geographical locations. Sourabh has grown the business from $1.8M to $4M by expanding the business in Service Cloud, DevOps, and nCino, and negotiated predictable $2M annual revenue by converting T&M SOWs to fixed bid. Sourabh has led multiple Salesforce and nCino proposals worth $3M at the Salesforce practice level and acquired many customer references for new proposals related to Salesforce and nCino. He has partnered with the account team, consulting, and CoE teams to explore projects in the digital transformation area to enable Service Cloud for commercial LOB. Sourabh has helped clients set up CoE and DevOps to bring synergies and cost-savings. He has also led a Hackathon to bring new ideas and automated business processes for the 'Deposit Account Opening' use case, which helped the team win the first prize and got additional business for $300K. Sourabh is skilled in leadership and mentoring, client relationship management, program management, DevOps and Agile, enablement of CoE, Salesforce.com, nCino, Fintech, digital transformation, banking domain, contract negotiation, and proposals/RFPs. He holds various certifications and training, including PMP, Scrum Master, Salesforce Admin, Salesforce Sales Cloud, Salesforce Service Cloud, Financial Service Cloud, nCino Retail Training, nCino Commercial Training, and FinTech Training. Sourabh has previously worked with Cognizant as Director-Salesforce/nCino Projects and Capgemini as Technical Lead-Siebel CRM. He holds a Post Graduate Program in Digital Transformation from Purdue University, an M.C.A in Computer Science from Gurukula Kangri University, and a