About

Sowmya Narayanan is an accomplished Head of Quality at Wipro Limited with over 31 years of experience in the field. Currently, she holds the position of Quality Head and Competency Head, overseeing multiple businesses like Health BU and Cloud Enterprise Platforms SL. She is responsible for capturing the Voice of Customer through surveys and meetings with relevant stakeholders, ensuring the quality of deliverables to customers, and upholding Wipro's promise of CMMi Level 5 and/or ITIL standards. Additionally, she conducts independent assessments of the program/project health, facilitates and guides projects on the right things to do to ensure success, and identifies customer value adds leading to customer benefits and satisfaction. Sowmya has also played the role of Competency Head for Health BU, ensuring team competency is maintained and cross-skilling and upskilling are on the right path. She has broad-based the concept of Competency Index across the account/project, where team competency levels are sustained even during people churn. Prior to her current role, Sowmya was the Delivery Excellence Leader at Wipro, driving continuous improvement and delivery excellence across the largest verticals of Technology, Media, and Telecom. She implemented CI tools and techniques, identified high-leverage opportunities for applying lean, six sigma techniques, and mentored many improvement projects across various groups and engagements. She was also the Wipro point of contact for HBS analysis of Lean and KM and their impact on project performance, and papers were published in HBS by the professors based on the analysis work done. Sowmya has also worked as a Delivery Manager and Release Manager for leading North American Telecom Network Vendor and Israeli Telecom Company, respectively. She managed the team, ensured all processes were in place, and tracked project metrics to ensure KPIs were met. With her vast experience, Sowmya is a technical expert in advanced statistical analysis, project management, communications, program administration, teaching, project coaching, and mentoring. She is highly skilled in driving business excellence processes, developing and implementing effective Lean, Six Sigma training programs, and mentoring Lean, Six Sigma trainees.