About

Sriram Girivasan is a dynamic professional with over 5 years of work experience across various industries such as retail, e-commerce, recruitment, and tech. He is a graduate of two premier institutes in India, IIM Ahmedabad (MBA) and IIT Madras (Electronics). Sriram is a driven individual with a proven problem-solving ability and startup exposure. He is interested in strategy and product management and has an impeccable track record of well-honed communication skills. Sriram cultivates relationships with stakeholders and helps deliver business objectives effectively. Sriram's key competencies include business strategy, problem-solving, project management, program management, product management, customer experience, client/vendor engagement, communication, financial modeling and analysis, and data analysis. He is well-versed in technologies and methodologies such as MS Office (Advanced Powerpoint, Excel), Google Analytics/Ads/Data Studio, Agile/Scrum, and coding languages. On a personal front, Sriram loves to sing and travel, and follows cricket and movies ardently. Currently, he is working at Shopee as Business Transformation - Operations (Customer Service), where he is responsible for customer service/experience initiatives across 10+ stakeholders and vendors/partners. He drives KPIs such as contact per order/user, ABR/SLA, First Contact Resolution, Repeat contacts, aging ticket backlogs, and aging R/R. Sriram also manages vendor and project/program management, BPO selection and onboarding, and training and quality SOP/process creation for Customer Service teams. He has won the “Frontier spirit” award during a global town hall by the CEO for setting up India ops. In the past, Sriram has worked as an Assistant Manager, Corporate Strategy at Landmark Group, where he drove strategy development and large-scale business transformation programs across businesses and geographies for the Group. He has also worked as Product Management & Strategy at GulfTalent, where he executed a range of quantitative analytical projects across different areas such as marketing, pricing, customer segmentation, sales performance, and product functionality. Sriram has a dual degree (B.Tech. & M.Tech.) in Electrical, Electronics, and Communications Engineering from IIT Madras, a Post Graduate Programme in Management from IIM Ahmedabad, and an MSc in Marketing/Marketing Management, General from EDHEC Business School. He is proficient in various tech stacks such as product manager, infra, research scientist