About

Stephane Gonthier is a seasoned senior leader with over 24 years of experience in the technology industry. Currently, he serves as the Support Services Director at Acquia, where he leads the EMEA Support team and has successfully increased regional customer satisfaction from 65% to 95%. He has also ramped up the EMEA team for the past 4.5 years from 3 to 12 support engineers, achieving 100% talent retention through promotion and internal career progression. Prior to joining Acquia, Stephane held leadership positions at SumTotal and Business Objects, where he served as the Support Director for the EMEA region and Senior Support Manager, respectively. In these roles, he was responsible for managing support for these companies across the EMEA region. Stephane has a strong educational background, having earned two Masters degrees in Management and Electronics from Université Henri Poincaré, Nancy 1, and Université Nancy 2, respectively. With his extensive experience and proven track record of success in leading support teams and driving customer satisfaction, Stephane is a valuable asset to any organization in the technology industry. He is a strategic thinker, an excellent communicator, and a collaborative leader who is committed to achieving results and delivering value to customers.