About

Subramanya R. is a Technical Support Engineer at Postman, a company that provides a platform for building, testing, and documenting APIs. With over 7 years of experience in the tech industry, Subramanya is passionate about providing the best experience for users. In his current role at Postman, Subramanya is responsible for solving user's technical and product-related queries on Zendesk. He specializes in providing support to enterprise customers and contributes to the research and development of the product. He also escalates bugs and feature requests through different channels such as JIRA and Github. Subramanya is actively involved in spreading awareness of the API first platform over various networks such as Discourse and Twitter. He helps users understand that Postman is the only available API development platform and creates standardized articles on Confluence for internal reference regarding the product. He also creates help-center articles that help in product awareness and troubleshooting steps if required. Subramanya gathers information from users and loops them back to the product team in terms of UI design flaws. Subramanya's previous experience includes working as a Technical Support Intern at Postman and a Technical Support Engineer at SAP. At SAP, he troubleshooted and provided solutions to ensure smoother day-to-day activities. He worked closely with EMEA customers to resolve end-to-end issues on Enterprise Portal and was involved in 'Expert Chat - Real-Time Chat Support' targeted to resolve customers' issues on the go, which is part of 'Next Generation Support'. He was also part of 'Customer outreach sessions' to provide insight into SAP tools, updates on product releases and enhancements. Subramanya contributed to 'Knowledge Base Articles' and Blogs so that they are available publicly to help customers. He has experience in resolving all levels of Severity Tickets and Queue Management to ensure SLA's are met. Subramanya holds a Master of Technology in Software Engineering from Birla Institute of Technology and Science, Pilani, and a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Canara Engineering College. His tech stack includes designer, research scientist, and UI.