About

Sumit Kumar is an experienced Senior Technical Associate with over 8 years of experience in the outsourcing/offshoring industry. He is skilled in iOS, MacOS and Windows and has a Bachelor of Engineering (BEng) degree in Electronics & Communication from Sir MVIT. Currently, Sumit is working as an Operations Team Lead at Jupiter, where he manages several KPIs using BQM files and efficiency-related files. Prior to his current role, Sumit worked at Concentrix as an Operations Team Lead and Senior Advisor. During his tenure at Concentrix, he was a standout performer during the COEBC audit conducted for his LOB. He was responsible for monitoring and supervising individual and team targets to reach the monthly targets of several KPIs. He also organized activities pertaining to team building to bring out the best possible outcome from individuals. In addition, Sumit supervised attrition management while managing team's performance by taking into account leaves and approvals. He prepared reports for the team on Excel, Numbers, KeyNotes, and internal tools to drive performance. Sumit was also responsible for overseeing escalations by the team members and resolving issues put up by them. He conducted annual/quarterly/monthly operational review and presentations and did SWOT analysis of the team to deliver the best performance by working on their weakness. He conducted training sessions on the impacted components and was responsible for conducting weekly training sessions for the new recruits and existing employees via presentations, role plays, and tests. Sumit has won the People Champion award for managing attritions on multiple instances and the Best Team Lead reward for multiple months. He is a strong information technology professional with a demonstrated history of working in the outsourcing/offshoring industry. His technical skills and experience make him a valuable asset to any organization.