About

Sumit Kumar is a highly experienced Customer Success Specialist/Technical Support Engineer with over a decade of experience in the industry. He is currently working with Trading Central as a Customer Success Specialist/Technical Support Engineer, where he is responsible for managing the client on-boarding process, tracking the implementation, execution, and usage of Trading Central products, providing technical support for client issues, and providing training to end-users on Trading Central products. He is also responsible for arranging monthly/quarterly meetings with clients to assess the account health status and to understand any new requests/feedback from customers. Sumit has previously worked with Infosys as a Customer Success Specialist/Web Developer, where he spent two years at a client site in Toulouse, France, managing better customer relations. He has also helped in the knowledge transfer process from different vendors for handling support and maintenance of various JAVA/J2EE applications. He has developed two Java-based applications: News DOS and ProKnoMo using Test Driven Development and an internal tool for the technical support team to manage multiple applications in different environments (Integration, Validation, and Production). Sumit has also worked on a monitoring solution for better management of infrastructure and maintained transparent communication with clients and the team. He has managed a team of 10 members based in Germany, France, and India. Sumit holds a Master's degree in Engineering Management from Coventry University, which he completed in 2014. He also completed his 12th grade in Non-Medical from OSDAV Public School Kaithal in 2007. Sumit has a strong technical background in web development, Java, test-driven development, integration, and infrastructure. He is a skilled professional with over 10 years of relevant experience, and he is committed to providing excellent customer service and support.