About

Suprabhat Kumar is an experienced IT Software Asset Management professional with over 8 years of experience in software asset management, IT help desk, and networking. Currently working as a System Engineer - Software Asset Management at Conduent, he has a thorough understanding of software compliance audits and customer-facing roles. Suprabhat has extensive experience in maintaining the asset management database containing all the information necessary for the lifecycle of an IT asset. He has worked with major publishers such as Microsoft, Adobe, VMware, IBM, and Dell EMC. He is proficient in using tools such as ServiceNow and Flexera, Remedy. He is also ITIL 4 foundation certified. Suprabhat has a Bachelor's degree in Computer Application from Janardan Rai Nagar Rajasthan Vidyapeeth University. He has also completed his Senior Secondary education from RBS College Hajipur and Matriculation from SKKB High School Muzaffarpur. Prior to joining Conduent, Suprabhat worked as a Customer Service Technical Support professional at Mphasis. He handled all incidents and requests to provide technical support by resolving and rerouting basic & major software and hardware issues. He installed and managed operating systems such as Windows Family Preferred Win 7/10, handled daily technical support activities on desktop support, data network, and server management, and setup desktop computers and peripherals. Suprabhat's technical skills include Software Asset Management, IT Help Desk, Networking, Microsoft Licensing, Adobe Licensing, IBM Licensing, ServiceNow, FlexNet Manager Suite (Flexera), and ITIL 4 foundation. With a total of 10.87 years of relevant experience, Suprabhat is a dedicated and knowledgeable professional who is committed to delivering high-quality results.