About

Surbhi Kapur is a highly experienced Program Manager with a focus on enabling AI on medical devices such as MRI and X-ray. With over 12 years of relevant experience, Surbhi has a proven track record of delivering successful software projects using SAFe Agile methodologies. Currently, Surbhi is working as a Senior Technical Program Manager - AI (Digital Platform Solutions) at General Electric, where she is responsible for leading the development of AI-enabled medical devices. She has been instrumental in identifying product improvement areas and prioritizing key quality projects, resulting in a 25% productivity improvement. Surbhi has also been responsible for analyzing, monitoring, and leading software regulatory investigations, non-conformances, corrective and preventive action (CAPA) to comply with applicable markets and government agencies. She has successfully managed the install base of 6000+ sites to address global customer satisfaction opportunities (CSO) and complaints. Prior to her current role, Surbhi worked as a Technical Program Manager - Magnetic Resonance Imaging Software at General Electric. In this role, she led the service pack for premium MR product lines from requirements, design to final FMI delivery to hospital sites. She also prepared weekly customer pulse dashboards and statistical reports using Salesforce, Tableau, and Advanced Excel. Surbhi managed to triage customer issues and provided rapid response to field engineers, resulting in a 20% increase in productivity. Surbhi's previous experience also includes working as a Graduate Student at Mylan, where she partnered with the Digital Innovation team to address patient drug adherence. She performed analysis on public health data sets and created a solution eco-system for healthcare providers (HCPs) for better patient care outcomes. She used MVC software architecture to build this system, MySQL databases, and web pages (HTML, JavaScript, C3.JS). Surbhi holds a Master's degree in Management Information Systems, General from Carnegie Mellon University, where she gained expertise in AI, Python, Salesforce, Integration, JavaScript, MySQL, and Web technologies. Overall, Surbhi is a highly skilled and experienced Program Manager with a focus on enabling AI on medical devices, delivering successful software projects, and providing excellent customer service.