About

Suresh Babu Neelam is a Chief Manager at ICICI Bank with over 9 years of experience in the banking industry. He has extensive expertise in Bio-Metric Multifactor Authentication, User Behaviour Analytics, and Retail Internet Banking. Suresh has been with ICICI Bank for his entire career, starting as a Manager and working his way up to Senior Manager before being promoted to his current role. Suresh's responsibilities include providing technical analysis and application support for the implementation of authentication methods like bio-metric for applications Retail Internet Banking (RIB) and i-mobile. He also monitors application servers and database performance, and provides support for manual testing of projects/change requests to the internal business and product testing teams. Suresh is adept at resolving issues reported in Bank account, payment and transfer system, debit and credit cards, Investment, Insurance, Loans, and customer-related service requests of domestic and NRI customers. He also analyzes User stories and takes part in requirement analysis, reviews test cases and provides inputs, and tracks and analyzes issues reported by customers within TAT and performs Root Cause Analysis and maintenance. Suresh has a Master's degree in Industrial Engineering and Management from the Indian Institute of Technology, Kharagpur. He is proficient in test and Mobile technologies and has a strong track record of testing and resolving vulnerability issues in Retail Internet banking. Suresh is a valuable asset to ICICI Bank, and his expertise and experience make him an exceptional leader in the banking industry.