About

Suresh Kumar is a highly experienced Senior Principal Consultant at Oracle India Pvt. Ltd, with nearly 19 years of experience in the IT industry. He has spent over 13 years specializing in Oracle Service Cloud, previously known as Oracle RightNow CRM, and application development, as well as having experience in other Oracle CX products such as Oracle Policy Automation, Oracle Knowledge Advanced, and Oracle Field Cloud Service. In his current role as Principal Consultant at Oracle, Suresh is responsible for the functional and technical aspects of Oracle Service Cloud, serving as a Techno-Functional Technical Architect for most implementation projects. He leads a team of 15 people who consult him for functional and technical queries, and is responsible for conducting POCs and demos to showcase product capabilities. Additionally, he is responsible for best practices guides and taking sessions for newbies. Prior to his current role, Suresh worked as a Principal Consultant at Oracle and a Senior Consultant at Cognizant. At both companies, he was responsible for leading teams and managing various CoE activities like POCs, RFPs, and ADM activities. He also trained and mentored team members, was responsible for project documentation activities, and participated in pre-sales activities like RFPs. Suresh has a diverse tech stack that includes senior software engineering, microservices, Java, SQL, Spring Boot, Spring, ML, MongoDB, search, AWS, Amazon Kinesis, Tensorflow, MSSQL, Elastic Search, Kafka, Jenkins, backend, and web. Overall, Suresh is a highly experienced and knowledgeable professional with an impressive track record of success in the IT industry. His expertise in Oracle Service Cloud and application development, combined with his leadership skills, make him a valuable asset to any organization.