About

Suryakumar Arumugam is a highly skilled Software Engineer with a focus on developing enterprise-level customer experience assistants. With 4.77 years of relevant experience, Suryakumar has worked with some of the biggest names in the industry, including EY, Zoho, and Yellow.ai. Currently working with Yellow.ai as a Software Engineer, Suryakumar is part of the High Velocity Team - Studio Engineering. His role involves designing and developing chatbots that can handle multiple channels and converse in multiple languages. He also automates responses by identifying user intent using NLP techniques. Prior to his current role, Suryakumar worked as an Implementation Specialist with Yellow.ai. Here, he was responsible for designing, implementing, and delivering intelligent conversational AI assistants to enterprises. His role involved both client communication and development. Suryakumar also worked as an intern with Zoho Corp, where he was part of the Site24*7 team. Here, he collected website monitoring data, manipulated it by applying business logic, and converted it into data points visualized in various forms such as graphs, charts, and table data. Suryakumar holds a Master's Degree in Computer Applications from PSG College of Technology, where he graduated in 2019. His tech stack includes Software Engineering, AI, and NLP. Suryakumar's expertise in developing customer experience assistants and his ability to automate responses through NLP techniques make him a valuable asset to any organization. His experience with Yellow.ai, Zoho, and EY demonstrates his ability to work with large organizations and deliver results that meet their needs.