About

Susanna Philip is an organized and energetic professional with expertise in designing and managing client/customer service strategies and ensuring timely resolution of customers' queries. She is currently working as a Business Immigration Analyst at Fragomen, where she deals with immigration-related processes and queries. With a knack for applying analytical and problem-solving skills, Susanna is able to meet clients' varied demands within strict deadlines. She ensures timely completion of identified goals and adheres to a kind and compassionate approach when dealing with difficult scenarios/clients. With over 6 years of relevant experience, Susanna has previously worked as a Senior Process Executive at Cognizant and as Technical Support at Techware. She has a Bachelor of Technology (B.Tech.) degree in Applied Electronics and Instrumentation from Rajagiri School of Engineering and Technology, Rajagiri Valley P.O, Kakkanad, Kochi- 682 039. Susanna's tech stack includes software engineering. She is a highly motivated individual with excellent communication and interpersonal skills, making her an asset to any team she works with.