About

Sushant Koshy is a seasoned Senior Product Manager with over 8 years of experience in leading and managing product development for renowned companies. Currently working at Atlassian as a Senior Product Manager, Sushant is responsible for the self-service portal of Jira Service Management. Prior to his current role, Sushant worked as an Associate Director - Product at Plivo, where he led three product areas and managed a team of six PMs and analysts. He was responsible for hiring, coaching, and growth of his team. Sushant's expertise includes providing phone numbers through APIs and Plivo Console for inbound calling in over 50+ countries, automated phone number procurement from global carrier networks, and optimizing for availability and cost. He also owned payment, pricing, billing, invoicing, and taxation for all Plivo products and built an internal API platform for faster launch of paid products and features. Additionally, Sushant led 0 to 1 development of Plivo’s Voice over IP (VoIP) SIP Trunking product - Zentrunk, responsible for product experience, customer adoption, go-to-market strategy, pricing, and carrier network. Before Plivo, Sushant worked as a Product Manager II at Hotstar, where he was responsible for driving product development for the company's video streaming platform. Sushant holds a PGDM from the Indian Institute of Management, a B.E. (Hons.) in Computer Science from Birla Institute of Technology and Science, Pilani, and a Fall Term Exchange Student, Masters in Management from ESSEC Business School. He completed his education in 2015 and has a relevant experience of 8.52 years. Sushant's technical expertise lies in product management, and he has a thorough understanding of the product development lifecycle. He is a strategic thinker with excellent communication and leadership skills, and his ability to manage and lead teams has helped him achieve great success in his career.