About

Sushanth Gowda is a seasoned executive with over 20 years of experience in driving digital transformation through adoption of new technologies and challenging existing work practices. He has worked across industry verticals such as Technology, Financial Services, Banking, Telecom and Infrastructure. Sushanth is skilled at managing large technical programs, driving organizational change, and process improvements using Lean and Six Sigma. Sushanth's career is one of intense learning and taking risks, where he has moved across disparate roles, domains and technologies. He is a keen learner and spends substantial effort on keeping himself updated on industry advances. Currently at IBM, Sushanth is leading the Automation COE at India, and driving the mandate to deliver large scale automation with substantial savings and improved customer experience. He looks beyond the traditional automation technologies for point solutions, and leverages re-engineering of end to end processes, and introduces digital transformation technologies to maximize the benefits. As the Robotics and Automation Leader at IBM, Sushanth leads the India Automation COE with responsibility for driving positive outcomes from Automation and Digital transformation for IBM's business process outsourcing and other clients. With a team of 60 Business Analysts, Developer and Lead resources, they cover the entire gamut of activities from process discovery to benefits realization, working with the client and internal stakeholders to re-imagine business processes. They leverage Process standardization and re-engineering, RPA / Desktop automation and digital transformation technologies such as Intelligent Document Processing, BPM, ML and AI functionalities to reduce manual touches to the maximum extent possible. Sushanth has played a key role in various initiatives such as creating playbooks, defining account specific automation strategies, adoption of a Scrum / Kanban method of development. He has also been in a global role for the F&A tower driving automation penetration and governance within the contracts. In his past roles, Sushanth has worked for Essel Group as General Manager, where he brought pioneering technology and digital transformation into the infra practices, to reduce manual effort, increase accuracy and enable projects to complete at a rapid pace. He has also worked for Vodafone as Manager, Corporate PMO, where he drove various large complex cross-functional projects impacting multiple circles, and sometimes involving the Vodafone Group as well. Sushanth holds a Post Graduate Diploma in Machine Learning and Artificial Intelligence from IIIT Bangalore, an MBA in Management from IIM Bangalore, and a Bachelor of Engineering from RVCE. Sushanth's tech stack includes Ruby, infra,