About

Sushanth Shetty is an experienced Network Engineer with 7.28 years of experience in the field. He is currently working at Software Technology Parks of India, where he has been responsible for configuring and supporting network equipment, maximizing network performance, investigating faults in the network, overseeing network and equipment upgrades, monitoring and testing network performance, performing server and security audits, and implementing policies and procedures in conjunction with customer demands. Sushanth has also handled escalations and resolved technical issues according to SLA, and participated in managing all network security solutions. Prior to his current role, Sushanth worked as a Network Engineer at Manipal Technologies Limited, where he designed and implemented data networks as per business requirements, maintained and upgraded current networks upon request, installed and configured switches, routers, and firewalls, implemented security policies using ACL, WebFiliters, Application Controllers on Firewall, IPSEC, SSL, VPN, IPS/IDS, used PRTG NMS for monitoring uptime, bandwidth utilization, and packet capturing, upgraded IOS and backups of routers, firewalls, switches configuration files, set up branch networks as per standard network topology using MPLS/IPsec VPN links, and troubleshooted complex LAN/WAN infrastructure. Sushanth also worked as a Network Engineer at Convergent Communications India, where he identified, diagnosed, and resolved network problems such as link down, link-flap, slow speed, IP blacklist, packet drops, website issue, and latency issue, monitored network performance, created tickets to last-mile and specific vendors in response to incidents, followed up with upstream providers and coordinated according to priority and escalation matrix until link restoration via mail and call, coordinated and interacted with different teams for projects and customer-related issues, participated in 24x7 on-call rotations, and ensured that service level agreements were met. Sushanth holds a Bachelor of Engineering degree in Electronics and Communications Engineering from Visvesvaraya Technological University. He has hands-on experience in firewall, routing, and switching, and is proficient in iOS, infra, and test.