About

Suvrat Hiran is a highly experienced professional in the field of machine learning and software engineering. With over 12 years of industrial experience, he has built various machine learning products at scale and actively seeks to build large-scale machine learning products that present both statistical and engineering challenges. Suvrat has a strong background in data science, software architecture, scalable distributed systems, deep learning, ensembling methods, and RL. Currently, Suvrat works as a Senior Manager of Machine Learning at Freshworks, where he manages a team of 12 members across 3 major projects for the ML team in Freshworks CRM product. His role includes architecting ML systems, model building and experimentation, regular career discussions with reports, managing team budget, and ensuring timely completion of projects. Suvrat spends 20% of his time working hands-on, and his team has had zero attrition in 2022. He has received a 95%+ approval rate from team members in team surveys. Suvrat has also worked closely with the product team to iterate on mocks, user experience, and defining success metrics, apart from ensuring engineering architecture and ML models were built in a scalable and accurate way. His projects include deduplication feature, deal insight, send time optimization, deal forecasting, and product recommendation (WIP). Suvrat has been granted one patent and published one research paper. Suvrat has previously worked as an Engineering Manager and Lead ML Engineer at Freshworks. He holds an Integrated M.Sc in Statistics and Informatics from the Indian Institute of Technology, Kharagpur, and has completed his higher secondary education in Computer Studies from Delhi Public School, Bhilai. He has also completed a course from Udacity. Suvrat's tech stack includes ML, Data Scientist, Deep Learning, Research Scientist, and Senior Software Engineer. With 11.20 years of relevant experience, Suvrat is a highly skilled and accomplished professional in the field of machine learning and software engineering.