About

Swanand Dhawan is an experienced software engineer with a demonstrated history of building robust systems in the consumer services industry. He is currently working as a Product Engineer at CoLearn, where he is responsible for developing and maintaining the company's products. Prior to this, he worked as a Senior Software Engineer at Razorpay and a Software Development Engineer II at Nestaway Technologies Pvt Ltd. Swanand is skilled in Ruby, Rails, Python, and Linux scripting. He has a strong technical background in software engineering and has worked with various technologies such as AWS, Docker, MySQL, Salesforce, and Kubernetes. He has a relevant experience of 6.87 years in the industry. At Nestaway Technologies, Swanand was a key contributor in replacing Salesforce with an in-house CRM built over a span of just 5 months, contributing to saving around ₹ 32 million per year. He also designed and built a robust incentives service for owner callers and on-field people through which ₹ 1 million+ has been paid in the past 7 months. Swanand planned and migrated 4+ million records from Salesforce to internal CRM with smart throttling within a span of 2 weeks. He seamlessly replaced customer care teams with a tech solution for the current pandemic by creating respective tasks for all the incoming communications (email, call, Whatsapp), which reduced manual intervention and led to faster resolution of queries. He also designed and implemented a bot service to automate repetitive reminder tasks of tenant callers, which saved up to 10,000 mins of callers time in just a month. Swanand holds a Master of Computer Applications (MCA) degree from the Department of Computer Science, University of Pune, and a Bachelor of Science (BS) degree in Computer Science from Fergusson College. He is a highly motivated and result-oriented individual who strives to deliver quality work and achieve excellence in his field.