About

Swapna Sahu is an experienced Application Support Engineer with over 5.5 years of experience in providing technical support to enterprise customers. She has practical experience in handling and monitoring different clients to provide a high level of service. She is proficient in implementing products using front-end and product configuration from the back-end using SQL (MS SQL 2012) for clients. She has good exposure to handling SQL queries at various levels, as required for the HRMS domain. Swapna has a good understanding of Employee Life Cycle modules such as Time And Attendance, Leave Management System, Claim, Employee Separation, and PMS (Performance Management System). She provides L1/L2 level support in managing queries and maintains ITIL standards with the help of applications like Jira & Mantis (Internal Call logging Application). Her excellent communication and presentation skills make her a valuable asset to any team. Swapna is currently working as an Application Support Engineer at IIFL, where she supports trading applications in the stock market by resolving user queries. In her previous roles, she has worked as an Application Engineer at Alpha Plus Technologies and as an Application Support Engineer at Cnergyis Infotech India Pvt. Ltd. At Alpha Plus Technologies, she supported Cermo+ application, which is a Compliance Certification and Monitoring Web application used by the Compliance team of all the major banks for regulatory/statutory/BFSI regulations received by the RBI/SEBI, etc. At Cnergyis Infotech India Pvt. Ltd., she handled client queries on a daily basis and participated in on-site meetings with clients to provide support for HRMIS Domain. Swapna has completed a certification in Oracle SQL from NIIT-Andheri branch. She holds a Diploma in Finance, General from NMIMS and a Bachelor's degree in Commerce from Mumbai University. She completed her secondary education from Infant Jesus Schools. Swapna's relevant experience in the field of application support is 6.61 years, and her tech stack includes SQL, Web, Frontend, Backend, and Test.