About

Swapnil Dhule is a Site Reliability Engineer with over 7 years of experience in the Information Technology industry. He specializes in process automation, full stack observability, and cloud native applications. Swapnil is a certified AWS Solutions Architect – Associate, Gremlin Certified Chaos Engineering Practitioner, Red Hat Certified System Administrator, and ITIL® Foundation Certificate holder in ITSM. He has also earned all four PagerDuty certifications. Swapnil's technical competencies include Amazon Web Services (AWS), Python, Terraform/Cloudformation (IaC), Unix/Linux, Shell Scripting, Kubernetes, Docker, Jenkins, Git/Gitlab, Prometheus, Grafana, AppDynamics, SumoLogic, PagerDuty, and Jira/Azure DevOps. Currently, Swapnil works as a Site Reliability Engineer at Siemens, where he is responsible for the overall health, performance, and capacity of customer-facing web applications. He develops tools to improve the ability to rapidly deploy and effectively monitor applications and works closely with development teams to ensure that platforms are designed with "operability" in mind. He also implements the complete observability stack, including Infrastructure Monitoring, Application Performance Monitoring, Business Transaction Monitoring, and integration with MS Teams and PagerDuty. Swapnil creates and maintains AWS infrastructure using Terraform (Infrastructure as a Code Tool) and prepares production release run books. He practices balanced incident response and blameless postmortems and implements SRE ideology by implementing SLI, SLO, and Error Budget. Swapnil is also part of an on-call rotation to support production systems. In his previous role as a Site Reliability Engineer at Nice CXone, Swapnil advocated and implemented SRE's culture of diversity, intellectual curiosity, problem-solving, and openness. He optimized existing systems, built infrastructure, and eliminated TOIL through automation. He managed the complex challenges of scale, ensured the reliability and uptime of internally critical services and externally visible systems, and kept an ever-watchful eye on systems capacity and performance. Swapnil collaborated and contributed with other enterprise teams, supported the deployment of new product services, bridged the gap between NOC and R&D Teams, implemented Chaos Engineering, and conducted MOC drills. He also implemented SLI, SLO, and Error Budget. Swapnil has a Bachelor's Degree in Mechanical Engineering from Shri Sant Gajanan Maharaj College of Engineering. His relevant experience in the field is 9.12 years.