About

Swapnil Jain is the Co-Founder and CEO of Observe.AI, an Intelligent Workforce Platform that specializes in embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With over 8 years of relevant experience, Swapnil has been instrumental in transforming contact centers by leveraging the power of AI. Prior to his role at Observe.AI, Swapnil worked at Twitter as a Technical Team Lead and Senior Software Engineer. During his time at Twitter, he gained valuable experience in software engineering and developed a deep understanding of the tech industry. Swapnil is a graduate of the Indian Institute of Technology, Delhi, where he earned his Bachelor of Technology in Computer Science. He also completed an Entrepreneurship/Entrepreneurial Studies program at Y Combinator in 2018. With a strong tech background, Swapnil is well-versed in AI and software engineering. He has a deep understanding of the industry and is passionate about using technology to transform the way businesses operate. His work at Observe.AI has earned the trust of hundreds of customers and partners, including 23&Me, Alcon Laboratories, and Pearson. Swapnil's leadership and vision have helped Observe.AI secure $88M in total funding from Menlo Ventures, Scale Ventures, Nexus Ventures, Next47, NGP Capital, Emergent Ventures, and Y-Combinator. With headquarters in San Francisco and an office in Bangalore, India, Observe.AI is poised for continued growth and success under Swapnil's leadership.