About

Swathi A is a Technical Consultant at Blue Yonder with over 3 years of experience in the industry. In her current role as a Support Engineer 1, she manages case resolution and resolves critical incidents for a strategic customer of Blue Yonder. She implements best practices and creates SQL scripts to effectively monitor key KPIs and proactively avoid impact to the customer. Swathi also drives upgrades in the customer's production and non-production environment, understands product architecture, and maintains server health. She has experience debugging .net code and identifying root causes of issues. Swathi has worked with cross-functional teams, including product development, consulting, and cloud services. She has provided technical and non-technical support and primary user support, verifying that the system provided the required business functions and maintained data integrity. Swathi has also provided advice to customers regarding industry best practices and process methodology. Prior to her current role, Swathi worked as an Associate Technical Consultant and an Intern at Blue Yonder. During her internship, she developed a .net project using API called "One Click - Customer Information and Management." The project aimed to create an agile environment that automates customer information management and the process of gaining access to the customer server. Swathi holds a Master of Science degree in Computer Software Technology/Technician from St. Aloysius College (Autonomous), Mangalore, and a Bachelor of Science degree in Computer Science from Canara College. She also attended St. Agnes College, Mangalore. Her tech stack includes SQL.