About

Swati Rajvanshi is a tech-savvy professional with expertise in digital and tech transformation. She currently works as the Manager for Customer Experience Design & Strategy at Flipkart, India's leading e-commerce platform. Swati is a result-oriented individual who thrives in a fast-paced dynamic environment and has a proven track record of delivering quality projects on time. Swati has a comprehensive skill set that includes brand building, marketing communication, user experience design, product and project management, agile projects, RAID methodologies, and process design creation and optimization. She is also adept at managing senior stakeholders, vendors, partners, and customer relationships. Swati has worked in various industries, including insurance, automotive, retail, and fintech. She has previously worked as a Management Consultant at EY, where she designed the customer value proposition for the launch of the "App First" mobile platform, developed overall communications vision and strategy, and optimized operational costs. She was also the project lead for digital/fintech initiatives, including KYC, OCR/ICR, and Chatbots. Swati has also worked at Gartner as a Research Intern, where she conceptualized and strategized an actionable guide for the Heads of Infrastructure at Fortune 500 companies for an employer branding strategy. Swati holds an MBA in Strategic Marketing and Communications from MICA and a Bachelor's degree in Computer Science from JECRC. She also completed her high school education from Sophia Senior Secondary School. Swati has a tech stack that includes research scientist, test, mobile, and infra. With 4.52 years of relevant experience, Swati is a valuable asset to any team looking to transform digitally and drive business growth.