About

Sweety Jenita is a certified Salesforce professional with a passion for learning and a voracious appetite for knowledge. With over 3 years of experience as a Salesforce Admin, Consultant/BA, she has hands-on experience in Service, Sales, community, and NPSP Cloud. Sweety loves to tackle innovative business challenges that help her level up her skillset and add value to the business and people around her. She is incredibly passionate about business, marketing, organizing, public speaking, and people management. Sweety is currently working at Accenture as an Application Development Analyst. In her previous role as a Salesforce Consultant/BA at Accenture, she maintained a 98% success rate in sprint project deliveries within estimated timelines. She led 30+ sprints, handled 25+ business stakeholders, designed 30+ user stories, TDD’s, FDD’s, trained 60+ operators/Agents, conducted 40+ UATs, deployed 35+ changesets to prod. Sweety is skilled in identifying key requirements, translating them into functional/technical points, and preparing documents like Use Cases, FDDs, User stories, and mentoring demo/training. Sweety has enhanced major business processes through automation tools like Workflow Rules, Approval Processes, Visual Flows and Process Builder, Lightning Pages, Validation Rules, Email Alerts. She has experience working with clients/key stakeholders, mapped out Business Processes to provide long-term Salesforce solutions through strategic Business analysis that are compatible with the existing business model, re-designed business models to increase efficiency by 40%, reduced operating costs by 30%, driving high positive feedback rates from partners/clients. Sweety is a Salesforce Certified Admin and Salesforce Developer for a mega org with 2k+ users. She has hands-on experience in implementing Custom Objects, Custom & Formula Fields, Picklists, Triggers, Permission Sets, Page Layouts, Lightning pages, Validation Rules, Field Updates, Roles, Profiles, OWDs, Sharing Rules, List views. She has experience in Data Migration and Management using Apex Data Loader and Workbench. Sweety has developed and customized Salesforce's niche features like Einstein Search, Omni Channel, Live Agent Chat, Web-to-case, and Einstein Bots for internal users and Partner Community Users. Sweety is a Bachelor of Technology graduate from Sreenidhi Institute of Science and Technology. She is also a certified Salesforce professional from Trailhead by Salesforce. Her tech stack includes Salesforce,