About

Thriveni Patil is an experienced Support Engineer at Scrapinghub, currently holding the position of Customer Support Engineer at zyte. With a career spanning over 18 years, she started as a QA Engineer in May 2015 and has been in her current role since August 2015. Her main responsibility is to ensure customer satisfaction with Scrapinghub services by resolving technical queries, facilitating billing and user account activation/deactivation, and ensuring support tickets are resolved within SLAs. She engages with engineering teams to discuss issues and passes on customer feedback and feature requests to improve the platform and customer service. Thriveni also assists internal groups of Scrapinghub with their queries and configuration issues, creates new knowledge base articles, and ensures existing articles are up-to-date. Thriveni has previously worked at Accenture, where she performed varied roles during her tenure. She worked in development projects in Mainframe technology with IDMS-DB/DC, business operations with responsibilities of resource management, demand/capacity management, and software quality assurance with responsibilities of metrics analysis, process compliance, review/audits, and process improvements. As a Senior Software Engineer, she worked in a development project for a major Credit Card Company, where she liaised with customers to understand the requirements, prepared design documents and code changes documents, reviewed code changes done by junior team members, and reviewed the unit, integration, and user test results to find bugs and report them in HP Quality Centre. Thriveni holds a Bachelor of Engineering degree in Computers from Rajiv Gandhi Engineering College and a Bachelor of Engineering degree from Mumbai University. Her technical skills include QA, test, software engineering, and integration. She is proficient in using tools such as Slack, JIRA, Confluence, Freshdesk, and Kibana. Thriveni's experience in customer support and software development, along with her technical expertise, makes her a valuable asset to any team.