About

Trever Ewing is an experienced Escalation Engineer currently working with Apple, where he has been instrumental in resolving complex technical issues. With a career spanning over 2.6 years, Trever has gained significant expertise in providing technical support and troubleshooting to customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Prior to his current role, Trever worked as an AppleCare Advisor and Expert at Apple, where he developed a deep understanding of Apple products and services, and honed his skills in providing exceptional customer service. He has a proven track record of handling a high volume of customer inquiries, resolving issues effectively, and providing accurate and timely information to customers. Trever's educational background includes a Bachelor's degree in Business from Indiana University, where he was an active member of the Romain College of Business. He is a quick learner and has a strong desire to continuously improve his skills and knowledge. In his current role, Trever is responsible for providing technical support to customers, investigating and resolving complex issues, and collaborating with cross-functional teams to ensure timely resolution of issues. He has a deep understanding of Apple products and services, and is well-versed in troubleshooting techniques and tools. Trever is a self-motivated, detail-oriented, and results-driven professional with excellent communication and interpersonal skills. He is passionate about delivering exceptional customer service and is committed to ensuring customer satisfaction.