About

Udit Unnikrishnan is an experienced professional in the e-commerce industry, with a strong focus on customer support, technical support, customer relationship management, sales operations, and customer retention. He is currently serving as the Manager of Customer Experience at Wakefit, where he is responsible for impacting the focus on customers and scaling user experience on different levels. Before joining Wakefit, Udit worked as an Operations Manager at Careerlabs and as an Assistant Manager of Operations and Customer Relations at Byju's. He has a proven track record of streamlining processes according to management requirements and delivering results that meet or exceed customer expectations. Udit holds a Bachelor of Engineering in Computer Science from Anna University, a PG in Program Management from the Institute of Management Technology, Ghaziabad, and is currently pursuing a Master of Business Administration from Liverpool John Moores University. In addition to his educational background and professional experience, Udit is skilled in using various technologies to enhance customer experience. He is a tech-savvy individual with knowledge of tools and platforms that can help businesses improve their customer support and retention strategies. With almost eight years of relevant experience, Udit is a valuable asset to any organization looking to improve its customer experience and retention rates. He has a customer-centric mindset and a passion for delivering exceptional service that sets him apart from his peers.