About

Ujjwal Kayal is a highly skilled and adaptable Operations Manager with over 2 years of techno-functional and managerial experience in the IT operations domain. With a Postgraduate degree in MBA, he possesses expertise in Project Management, Stakeholder Management, Reporting, Data Analysis & Requirement Analysis. Ujjwal is currently working as a Project Manager at ShyftLabs, where he is responsible for managing projects, hiring developers and engineers, and ensuring successful development and tracking of product features. Ujjwal's primary areas of expertise include SQL, Tableau, Microsoft Excel, Microsoft Office, JIRA, Slack, Encompass, PowerBI, SAP S/4 HANA, Agile, Scrum, and TINMAN CRM. He is highly adaptable to changes and constantly upskills himself, making him a valuable asset to any organization. In his previous role as a Project Management Analyst at Better, Ujjwal designed end-to-end project roadmaps, project scopes, and project strategies for CRM, which boosted customer base by 15%. He also supervised a team of production support and coordinated with product owners and stakeholders to implement new features. Ujjwal identified metrics to measure the success of different features implemented in CRM that minimized customer problems for the organization. He also automated the Loan File Closing request process to reduce the burden of customers and reduce the cycle time of funding the loan file. In his earlier role as a Project Management Trainee at Ageas Federal Life Insurance, Ujjwal designed questionnaires and prepared value propositions for the target market. He implemented suitable plans and concluded that IDBI should focus on overall satisfaction of the customers. He also optimized the process of customer acquisition by designing User Journey Map and optimizing metrics leading to a 12% increase in revenue. Ujjwal has a Master of Business Administration degree in Finance and Operations from Icfai Business School, a Bachelor of Business Administration degree in Business Administration and Management from BIT Mesra Student-Industry Relations Cell, and completed his schooling from D.A.V. Model School, Durgapur. He is proficient in SQL and has 2.77 years of relevant experience.