About

Umakanth Godavarthy is a seasoned software engineering leader with over 17 years of experience in product design and development. He has a diverse skill set and has built solutions in the areas of Business Intelligence, Workforce Management, Customer Service, and Field Service Management. As the Director of Software Engineering at ServiceNow, Umakanth is responsible for leading and executing projects, defining the business case, implementing solutions, providing hands-on technical leadership, and managing stakeholder expectations. He is passionate about building high-performing teams that execute and deliver great quality products. Umakanth collaborates with various stakeholders across engineering, product management, and UX to define, influence, and execute the roadmap. He also hires and mentors engineers to help them reach their full potential. In his previous roles at ServiceNow, Umakanth worked closely with customers to implement workforce and HR solutions in the retail and insurance domains. He also proposed solutions and recommendations on improving implementation and operational efficiency as part of the pre-sales initiative. Umakanth's areas of interest include Artificial Intelligence, Constraint Programming, Knowledge Representation, Search and Scheduling Algorithms, and Information Retrieval. Umakanth holds a Master's degree in Software Systems from Birla Institute of Technology and Science, Pilani, and a Master's degree in Computer Applications from Osmania University. He also has a Bachelor's degree in Electronics Technology from Loyola Degree College. Umakanth's technical skills include Information Retrieval, product design, product management, Search, Senior Software Engineering, and Software Engineering. With his extensive experience and expertise, Umakanth is a valuable asset to any organization.