About

Upasana Sengupta is a highly motivated and results-oriented Product Manager with over 3.5 years of experience in the IT industry. She is currently working at ICICI Lombard as a Product Manager, where she is responsible for owning the product roadmap for IT projects in the Wholesale vertical of sales. Upasana has successfully led the development of an e-mail based bot for policy booking and a solar panel warranty information portal, and was responsible for the wireframing and functional design of the same. She has also proposed UI features and functionality for an upcoming corporate engagement website. Upasana completed her PGDM in Information Management with a minor in Finance from S.P. Jain Institute of Management and Research, Mumbai. Prior to her current role, she worked as a product management intern at PAYBACK India, where she undertook customer voice analysis and empathy mapping to formulate new features, create wireframes of the same, and ideated gamification of the product with an MVP of the game. She has also worked as a software engineer in Amadeus Software Labs on front-end development projects for OTAs' (online travel agents) Amadeus office management project. Upasana is passionate about environmentalism, science, literature, and photography. During her graduation, she was a member of the college environmental club and the editor of the college environmental magazine. Upasana is a Certified Scrum Product Owner and has experience in UI/UX design, full-stack development, and research analysis. She is proficient in a range of technologies, including product management, UI, Frontend, Software Engineering, Research Science, and testing. In her current role at ICICI Lombard, Upasana is responsible for driving the implementation of all features of the RPA bot for booking 60.59% of all corporate policies. She tracks the adoption of the bot with analytics and initiates and prioritizes features for the pipeline based on revenue impact analysis, user interviews, and empathy maps. Upasana has also benchmarked against competitor agent portals and, based on interviews and empathy maps of agents, designed a mock-up of the revamped agent portal UX. She has proposed dynamic status mail and support dashboard features with mock-ups to increase adoption by an additional 4.69%. Upasana has also performed stakeholder analysis to design optimal functionality of APIs for Group Health Insurance Claims for two Group Health Insurance Broking firms. Additionally, she has designed functionality, wireframes, and is responsible for the