About

Urbano Freitas is a highly skilled and experienced Customer Success DevOps Team Leader at OutSystems. With over 13 years of relevant experience, Urbano is an expert in helping customers leverage DevOps practices to achieve efficient, scalable, and manageable operation of their OutSystems platform, so they can take full advantage of it. Prior to his current role, Urbano worked as a DevOps and Outsystems Platform Consultant at OutSystems, where he helped customers with their DevOps needs. Before that, he worked at DXC Technology as a DevOps Consultant, Continuous Improvement Leader, Analytics Project Manager, and Team Leader. In this role, Urbano managed and developed DevOps internal initiatives, helped sales teams develop DevOps client proposals, and participated in worldwide initiatives to develop DevOps knowledge and spread it. Urbano is a master's degree holder in Mechanical Engineering, Production Systems Field, from the Universidade de Coimbra, where he graduated in 2008. He is a highly skilled DevOps professional with a deep understanding of ITSM processes, tools, and frameworks. Urbano has a proven track record of managing and leading Continuous Improvement Initiatives both internally and with clients, working cross-teams and with clients in Continuous Improvement Initiatives, and applying ITSM processes, tools, and frameworks knowledge to improve daily operations. In addition to his extensive experience and education, Urbano has a strong TechStack in DevOps, making him a valuable asset to any team. As a Customer Success DevOps Team Leader at OutSystems, Urbano is responsible for leading his team to success by ensuring that customers are satisfied with OutSystems' DevOps practices. With his exceptional leadership skills and expertise in DevOps, Urbano is an asset to any organization looking to improve their DevOps practices and achieve their business goals.