About

Utkarsh Rawat is a highly skilled Software Engineer with over 4 years of experience in designing and developing applications in an agile ecosystem. He is currently working as a Software Engineer at ServiceNow, where he is responsible for coordinating with Product and Quality Engineering for end-to-end implementations. Utkarsh is also responsible for setting up authoring experience for the Guided Decisions Framework and controlling access by setting up ACL and roles for the application. He is also working on backend designing and implementation for the Recommended Actions Framework, extending it further to support Guidances. In addition to his core responsibilities, Utkarsh is also responsible for driving Architecture Board Reviews designs, delivering TOI, handling case tasks, and mentoring interns. He has previously worked as an Associate Software Engineer at ServiceNow, where he worked on Proactive Customer Operations that integrated Event Management capabilities with Case Management. He also automated proactive cases generation through alerts that inform customers about issues proactively and added configurable widgets on customer portal experience to indicate the install base, contracts, and entitlements linked to Sold Products. Utkarsh has also implemented test automations using Selenium, Karma framework for features developed. Utkarsh holds a Bachelor of Technology in Mining and Mineral Engineering from the Indian Institute of Technology (Banaras Hindu University), Varanasi. He also completed his High School education in Science & Mathematics from Pace Junior Science College. Utkarsh has a strong technical skill set that includes Software Engineering, Backend, Selenium, test, Web, Integration, and infra. Overall, Utkarsh is a highly motivated and skilled Software Engineer with a proven track record of success in designing and developing applications. He is passionate about his work and is always looking for ways to improve his skills and knowledge.