About

Vaishali Kadam is a skilled and versatile leader with 17 years of experience in the IT industry. She has a proven track record of developing and improving customer support business and operations. Vaishali is an assertive leader with excellent interpersonal, communication, decision-making, and people management skills. Her specialties include information technology, people management, ITIL, NetApp, Altavault, Enterprise Vault, Backup Exec, Microsoft certified systems engineer (MCSE), Redhat Linux (RHCE certified), SAN certified, database management system, SQL, teaching, writing, Prince II, and executive data science. Currently, Vaishali works as the APJ Head of Global Technical Support at Riverbed Technology. In her role, she is responsible for support, product/roadmap ownership, people development, innovation, customer satisfaction, cost/budget management, hiring & retaining high-performance teams. Riverbed Technology is a digital performance solutions provider that helps customers optimize their apps and services to power today's digital experiences. Prior to joining Riverbed Technology, Vaishali worked at NetApp as the APAC Manager for the cloud escalations support team. She managed a team of 15 senior engineers who provided support services on hybrid cloud and DataFabric technologies, thereby handling related business operations. Before NetApp, Vaishali worked at Veritas as a Backline Manager for the Enterprise Vault Support Team. She was responsible for ensuring the delivery of high-quality customer support, identifying and lowering IT costs, supporting process and technology changes, ensuring customer satisfaction, handling customer escalations, tracking customer cases, escalating incidents to engineering and backline teams, notifying customers on their case progression, and maintaining agreed-upon service levels. Vaishali has a BE in Computers from Padmashree Dr. D. Y Patil Women's College of Engineering, a Diploma in Computer Engineering from Cusrow Wadia Institute of Technology, and an SSC from St. Miras English Medium School. Her technical skills include SQL, data scientist, mobile, infra, QA, and web. With 20.38 years of relevant experience, Vaishali is a seasoned leader in the IT industry.