About

Vamsi Polapragada is a seasoned Senior Manager in Software Development with over 27 years of relevant experience. Currently, he is serving as a Senior Engineering Manager for Contact Center Technologies at Avaya. In this role, Vamsi is responsible for the development of advanced contact center solutions that help businesses improve customer engagement and satisfaction. Prior to joining Avaya, Vamsi served as a Senior Software Development Engineer at the same company. He was responsible for leading and delivering high-quality software products that met customer requirements and exceeded expectations. Before that, Vamsi worked as a Senior Manager in Software Development for Amazon Connect. In this role, he led a team of software developers and engineers responsible for building Amazon's cloud-based contact center solution. Vamsi holds a degree from the University of Washington, where he studied at the Michael G. Foster School of Business. He also completed his post-graduate studies at PG Center, Kolar, affiliated with Bangalore University, India. Vamsi's technical expertise includes Software Engineering and Product Management. He has a solid track record of delivering innovative software solutions that meet customer needs and exceed expectations. Vamsi is a results-driven professional who thrives in a fast-paced, dynamic environment. He is passionate about technology and is always looking for new ways to improve software development processes and deliver better outcomes for customers.