About

Vanshraj Roy is a highly skilled Customer Success & Growth Manager with over 11 years of experience in the industry. He is currently working at Mu Sigma as an Apprentice Leader, where he manages a P&L of around $3mn and partners with clients to ensure business value add through innovative solutions, ecosystem, and governance. He leads workstreams in the areas of Data migration, visualization, and DQM. Vanshraj has built an Account Strategy by mapping stakeholder priorities with the organization’s business goals and offering. He has worked closely with the internal sales team and BU leaders to build proposals, RFP response, and SOW. He is leading the effort for farming and mining pan BU spread across different verticals like Telecom, Retail chain, Chemicals, and CPG, owning MBRs and QBRs for Business sustenance and growth. Prior to Mu Sigma, Vanshraj worked at WNS Global Services as a Sr. Consultant, where he gained international exposure (USA) in end-to-end project transition and Client Relationship Management. He spearheaded PMO to resolve challenges related to Expectation setting, Delivery Quality, and Communication. He created exhaustive Consulting artefacts for clients – Go-to-market Strategy document, Business and Process Maturity Assessment Model, and CoE Consulting Checklist. He achieved 99% accuracy and 100% TAT as Delivery Lead for 30+ Financial Reports and led successful onboarding of Clients, Baselined and achieved 100% SLA in 3 months. He reduced project cost by 33% by implementing Process Automation and consulted clients on Digital Transformation & Innovation and helped to create a solution blending ERP and Mobile Application. He also established an end-to-end Robotics Academy to build capability in the area of RPA & Analytics and designed a detailed roadmap, content, and promotional campaign. Vanshraj has also worked at Cognizant as an Associate, where he led a team of 20+ for Development and Maintenance Projects and implemented over 50+ OTW Projects and Change Request. He negotiated a Project deal of USD 200K, identified cross-selling opportunities of Archiving solution, and discovered and finalized Business opportunities of 4 FTEs in Production Support & Maintenance. He saved 80% Time in file processing by automating Reconciliation and Impurity Check process, Automated File Transfer and Archiving Process, and Generated a savings of $100K. He improved MTTR (mean time to resolution) by