About

Varsha Gopalkrishna is a driven IT professional with over 6 years of experience in project management, business strategy and operations, data analysis, maintenance and subscription renewals, customer success, account analysis, Salesforce, and Tableau reporting. She has a proven track record of working closely with leadership teams to drive operational excellence, lead project improvements and new initiatives in a cross-functional environment, and engage stakeholders across various functions. Varsha is skilled in understanding customer success and sales teams to augment insights and identify expansion opportunities that support RoB (Rhythm of Business). She is also responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and providing insights to the business that improve future outcomes. Varsha has attained experience in order management processes and assisting sales representatives on their calls with customers. She started her career with NetApp as a ServiceNow and SharePoint Developer and then moved towards business strategy and data analytics. Varsha is proficient in data analysis, renewals, Salesforce, Cassini, CRM, Oracle ERP, SAP Ascend, Tableau, ServiceNow, SharePoint, presentations, user acceptance testing, opportunity, quote and order management, customer success, PowerBI, account management, HP ALM, ITIL management, churn analysis, and customer retention. Currently, Varsha is working as a Senior Renewals Data Analyst at Informatica. Her responsibilities include determining maintenance value proposition, managing strategies, analyzing data, reviewing contracts, completing on-prem and digital renewals sales, and applying analytical and quantitative methodologies to analyze consumer needs, current market trends, and potential partnerships from an ROI and revenue perspective. She also evaluates promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed. Varsha has defined strategies and roadmaps while spearheading projects like Churn Analysis, Upsell Evaluation, Data Reconciliation, Deal Debrief Analysis, Annual Recurring Revenue Realization, and conducted User Acceptance Testing (UAT), Conference Room Pilots (CRP) along with Business Process modeling to ensure that the developed systems satisfy requirements. Varsha holds a Bachelor of Engineering (B.E.) in Computer Science from Vishveshwaraiah Technological University and completed her PUC in PCMB from Sri Bhagawan Mahaveer Jain College. She is proficient in Salesforce and has relevant experience of 6.35 years.