About

Vedang Singh is an accomplished Product Manager with over 7 years of experience in the tech industry. Currently, he works at toothsi as a Product Manager, where he is responsible for overseeing the development of new products and features. Prior to joining toothsi, Vedang worked at OYO as a Product Analyst for Payments, where he managed the payments page and ensured smooth transactions for customers. He then moved on to Cars24 as a Senior Manager of Process Excellence and Customer Experience. In this role, he led multiple product and process changes to improve the overall seller experience. He launched a lead management system for the team to track and action on each lead, spearheaded the launch of a data sciences powered product solution for the sales team that improved conversions by 5%, and automated the payment process to eliminate manual intervention for 70% of payments. Vedang also reduced both creation and resolution TAT of the two grievance categories by 50% and 37% respectively. Additionally, he revamped the appointment booking journey and implemented a queue management system to reduce cases of prolonged wait times by 5%, in addition to an increase in inspections by 4%. He set up a call center campaign to source sellers for the end buyer platform, which is responsible for 11% of Cars24's supply. Vedang holds a Bachelor's Degree in Electrical and Electronics Engineering from Manipal Institute of Technology and completed his high school education at Sardar Patel Vidyalaya. His tech stack includes product management, and he is always looking for new opportunities to expand his skillset and take on new challenges. Vedang's experience and expertise make him an invaluable asset to any team, and he is dedicated to delivering innovative solutions that drive business growth and success.