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Sequoia Capital

JMI Management

Greylock

Genesis Partners

TrueBridge

Colt Ventures

Everest Group

Scheuermann Investment

Cloud based platform offering unified IT management software. It offers features such as ITIL v3 processes, social collaboration for IT departments, SaaS delivery, and modern Web functionality to deliver flexible and self managing applications. It also launched its automation and orchestration platform for threat and incident response and vulnerabilities. Industries using the solutions are financial services, healthcare, government, and life sciences.

Cloud based platform offering unified IT management software

As a ServiceNow integrations engineer, I am comfortable with most of the ServiceNow products and solutions that revolves around integrating with external applications. 
 
Service Graph Connectors (IHub ETL with Robust Import Set Transformers).
IntegrationHub and OOTB Spokes
Web Services.
Integrations with Collaborations servies like Slack, MS Teams etc.
Multi-Provider Single sign-on (SSO).
Instance Data Replication.
Security Incident Response.
Vulnerability Response.

ChrysCapital

Nepean Capital

Infosys Technologies was started in 1981 by seven people with US$ 250. Infosys’ service offerings span business and technology consulting, agile consulting, application services, systems integration, product engineering, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services, and business process outsourcing.  Infosys has a global footprint with over 50 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada, and Japan. Infosys has over 100,000 employees.  Infosys takes pride in building strategic long-term client relationships. Over 97% of its revenues come from existing customers. In 2020, the company recorded annual revenues of $13.5 B and a net profit of $2.6 B.

Provider of IT suite solutions and AI consulting services

My primary responsibilities in this role is to collect business requirements, design, develop and test solutions built on the client's internally hosted ServiceNow platform. I interact directly with Project Managers, Business Analysts, Technical Architects, Application owners, Cross-Functional teams and other Business Stake Holders. 

As a ServiceNow developer, I have hands on experience in the following modules,

Incident, Problem, Change, Service Catalog, Knowledge Base.
Performance Analytics and Reporting. 
SLAs, Web Services, ACLs, LDAP, Notifications.
CMDB (Application Class).
HRSD.

I am comfortable with server side and client-side scripting using script include, client scripts, business rule, ACLs etc., in the ServiceNow platform. I have designed and developed integrations with external systems for SSO, data subscription and validation using REST and EAI. I have lead teams of 5-6 people being solely responsible for their delivery and management. 

I have worked on 2 successful installations of ServiceNow. I have planned the infrastructure and deployed production and non-production instances of ServiceNow on the client’s data centers. I have also worked in the capacity of an Update Set reviewer and integrator.

As a Production Support Analyst , I have provided production support and maintenance to a various set of highly-critical finance and admin applications.

In this role, I have got an opportunity to interface directly with application/product owners and business team on various platforms. I was also leading a team of 5-8 offshore resources to support various applications. This has helped me improve my communication and other non-technical skills. 

At the onsite location, I lead my team to provide 24/7 production support services to Apple’s IS&T finance & admin application. These included few of the most critical applications which had visibility from the CEO. 

Along with the day to day support activities below listed tasks were my responsibilities, 

1.	Install, administrate and manage applications deployed on the Apple virtual machines on Linux distribution.
2.	Production support for Apple IS&T Finance & Admin applications and its underlying technologies.
3.	Led a team of 7 to resolve issues related to system / applications for Apple.
4.	Provide training to new engineers in the project on technology, framework and process used in our project
5.	Collaboration with application development and design teams to ensure process improvement proposed into new application development plans and designs. 
6.	Provide feedback based on existing issues to development teams to deploy new releases with considerations and tracking the request backlogs for current and upcoming releases.
7.	Documenting the provisioning, infrastructure architecture and creating knowledge articles. Escalation point for key stakeholders regarding cloud operations. 
8.	Deep diving into the root cause instead of handling the symptoms.
9.	Solving performance related issues by analyzing Splunk logs for average response time spikes and load balancing on application nodes. 
10.	Debugging Out Of Memory issues, analyzing deadlock situations by getting stack trace and heap dump.

In this role, I have used my honed debugging skills to deliver quick solutions to some of the most challenging problems that a production system can come across. I have also lead a team and worked with them to provide quality support to our clients.
My responsibilities in this role are listed below, 

1.	Mentor and lead juniors and new team members. Assess their skills and help them improve. 
2.	Communicating with all stakeholders (i.e. business and IT teams), maintaining reporting, testing and minor coding for the application. 
3.	Prioritize and communicate product defects and enhancements to development teams.
4.	Implement tools for proactive monitoring, management, optimization and control, with a focus on preventing problems and downtime before they occur
5.	Review performance of software applications to determine areas for improvements.
6.	Maintain and develop the necessary documentation to facilitate the transfer of knowledge to internal and external teams.
7.	Optimizing queries, applying filters and applying appropriate indexes to improve database query time.
8.	Taking care of application transitions (Development to Support), defining support role and leading the transitions along with New application integration and setup.
9.	Extensive monitoring of the system to make sure business users are not impacted. 
10.	Recover systems from crashes and unexpected failures. 
11.	Review performance parameters with DBAs and SEs to identify bottlenecks. Meetings with the client manager, cross functional teams, internal teams to review the issues.

I have thrived to provide efficient and quality fixes for critical production issues through a rigorous root cause analysis. I have been successful in inducting the changes into production with a detailed impact analysis. 
I have also gained experience on various processes of tracking incidents and problems, planning for production changes via change requests and working with other support team over service requests.
Listed below are few of the responsibilities of a Systems Engineer,
1.	Responsible for providing support to the client and business users within strict SLA timelines. 
2.	Conduct impact analysis on new changes before moving them to production live system. 
3.	Investigate, fix, and patch client technical issues found in production.
4.	Carry out changes in production with minimal impact to existing functionality and users. 
5.	Drive incident management and resolution, identifying root cause and coordination of fixes to ensure issues do not reoccur.
6.	Coding, testing and implementation of oracle objects such as stored procedures, functions, cursors, triggers.
7.	Building PL/SQL standalone blocks and queries to extract data based on business teams’ request. 
8.	Build and deploy scripts to monitor failures for better application availability. 
9.	Supporting and configuring schedulers such AutoSys jobs, Crontab etc.