About

Venkatraman Ramu is a seasoned Sr Manager at Nuance Communications with over 15 years of experience in the Telecom domain as a Call Flow Developer and Migration and Implementation Engineer. He is an expert in Script Tool to develop the IVR Application and has extensive exposure in Call Center Products and Telecom Server Products. Venkatraman is experienced in Dialogic, HMP Platform and PCM Stream Configuration, Analog, Digital and IP based Telecom Interface, and working in Windows and Linux Platform. He is also experienced in Testing of developed IVR Application and Telecom Server Products. In his current role as Senior Services Delivery Manager at Nuance Communications, Venkatraman is responsible for managing the delivery of services to customers, ensuring customer satisfaction, and driving revenue growth. He has previously worked as a Technical Account Manager at Nuance Communications and as a VXML at Sensiple, where he used VXML and Tellme.Studio tools. Venkatraman holds a B.Tech degree in Information Technology from Anna University and a Diploma in Electronics and Communication Engineering from Murugappa Polytechnic. He also completed his 10th grade from Little Holy Angles Matriculation. Venkatraman's key skills include acd, application development, c++, call center, ibm db/2, isdn, ivr, ivrs, languages, microsoft windows xp, mysql, networking, operating systems, oracle, oracle dba, sql, supervisory skills, telecommunications, telephone skills, typing, video, view, and xml. Venkatraman's tech stack includes SQL, test, and MySQL. He has relevant experience of 12.77 years in the Telecom domain and is always looking for challenging positions that will utilize his skills and knowledge to the maximum and provide an opportunity for his professional advancement.