About

Vikas Singh is a highly experienced and result-oriented techno-functional professional who has had a distinguished career in diversified roles. With over 17 years of relevant experience, Vikas has gained expertise in enterprise software, customer success, service management, solution design/architecture, costing and business analysis, project management, business transition/transformation, solution implementation, technical consulting, and people management. Currently working as a Strategy Lead at ServiceNow, Vikas is responsible for driving improvements across the underlying teams with a willingness to learn and adapt. He is a self-driven and motivated individual who is passionate about aligning business goals with customer and people satisfaction. In his previous role as Manager Information Technology at CA Technologies, Vikas was responsible for leading and managing large and multi-disciplinary teams, establishing and implementing policies that promote company culture and vision, and developing and implementing strategic talent management programs, processes, and functions in people management areas. He also managed day-to-day operations of application maintenance and new solution implementations, including internal teams and outsourced personnel, and drove technology solutions with a customer service-oriented mindset. Before that, as a Principal Business Systems Analyst at CA Technologies, Vikas worked with clients to develop business requirements, conducted business analysis, and served as a conduit between division and IT to integrate systems and business processes. He planned and executed unit, integration, and acceptance testing and designed details of automated systems. Vikas has gained expertise in various technologies, including Salesforce, UI, Test, and Integration. He is a skilled professional with a track record of delivering successful projects and driving business growth.